Refund policy

Refund Policy

You may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return, items must be:

·         Unused and in original condition

·         In original packaging

·         Not damaged or altered

·         Suitable for resale

We do not accept exchanges at this time.

How to Request a Return

1.      Email our support team at support@deerlight.net with your order number.

2.      Once approved, we will send you a prepaid shipping label and the return shipping cost amount.

3.      Please use the provided label to ship the item back.

4.      Return shipping fee will be deducted from your refund.

Refund Process

Once we receive and inspect the returned item, a refund (minus shipping fees) will be issued to your original payment method.
Please allow 3–7 business days for the refund to appear in your account after processing.

Special Circumstances

The above policy applies to standard return situations.
If you have a special request or unique circumstance, please reach out to us at support@deerlight.net before sending anything back.
We are always happy to assist, and final handling will be based on the outcome of our communication with you.